Overview
Granver Biotech Inc. ("Granver," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit granver.com, create an account, purchase products, subscribe to recurring deliveries, contact support, or interact with our services.
By using our website or services, you acknowledge that you have read this Privacy Policy.
Information We Collect
We may collect information you provide directly, including name, email address, phone number, shipping address, billing address, account credentials, order details, subscription preferences, messages sent to support, and any other information you choose to provide.
We may also collect information automatically, including IP address, device identifiers, browser type, pages viewed, referring pages, approximate location, shopping cart activity, checkout activity, and cookie or similar technology data.
Payment card details are processed by our payment provider, Stripe. Granver does not store full payment card numbers on our servers.
How We Use Information
We use personal information to:
- Process orders, payments, shipping, returns, refunds, and subscriptions.
- Create and manage customer accounts.
- Provide customer support and respond to messages.
- Send transactional emails, including order confirmations, shipping updates, account notices, and subscription notices.
- Send marketing communications where permitted by law and your preferences.
- Improve website performance, product merchandising, content, security, and fraud prevention.
- Comply with legal, tax, accounting, and regulatory obligations.
Cookies And Similar Technologies
We use cookies and similar technologies to keep the website functional, remember preferences, support checkout, analyze performance, and improve customer experience. Some third-party services may set cookies for analytics, payment, anti-fraud, or advertising measurement.
You can adjust cookie settings through your browser. Blocking some cookies may affect account access, checkout, or site functionality.
How We Share Information
We may share personal information with service providers that help us operate the business, including payment processors, shipping providers, fulfillment partners, email providers, analytics providers, hosting providers, fraud prevention tools, customer support tools, and professional advisers.
We may disclose information if required by law, to protect rights and safety, to prevent fraud or abuse, or in connection with a business transaction such as a merger, acquisition, financing, or sale of assets.
We do not sell personal information in the traditional sense. If any future data activity is considered a "sale" or "sharing" under applicable privacy laws, we will provide the required notice and choices.
Data Retention
We retain personal information for as long as reasonably necessary to provide services, maintain accounts, process orders and subscriptions, resolve disputes, meet legal obligations, enforce agreements, and maintain business records.
Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No website, payment system, or internet transmission is completely secure, and we cannot guarantee absolute security.
Your Choices And Rights
Depending on your location, you may have rights to access, correct, delete, restrict, or receive a copy of certain personal information. You may also opt out of marketing emails by using the unsubscribe link in those emails.
To submit a privacy request, contact support@granver.us. We may need to verify your identity before fulfilling a request.
Children
Our website and products are not directed to children under 13. We do not knowingly collect personal information from children under 13.
International Visitors
Granver is currently designed for customers in the United States. If you access the website from outside the United States, your information may be processed in the United States or other countries where our service providers operate.
Changes To This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new "Last updated" date.
Contact
For questions about this Privacy Policy, contact support@granver.us.