Overview
Granver Biotech Inc. ("Granver," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit granver.us, create an account, purchase products, subscribe to recurring deliveries, contact support, or interact with our services.
By using our website or services, you acknowledge that you have read this Privacy Policy.
Information We Collect
We may collect information you provide directly, including name, email address, phone number, shipping address, billing address, account credentials, order details, subscription preferences, messages sent to support, and any other information you choose to provide.
We may also collect information automatically, including IP address, device identifiers, browser type, pages viewed, referring pages, approximate location, shopping cart activity, checkout activity, and cookie or similar technology data.
Payment card details are processed by our payment provider, Stripe. Granver does not store full payment card numbers on our servers.
How We Use Information
We use personal information to:
- Process orders, payments, shipping, returns, refunds, and subscriptions.
- Create and manage customer accounts.
- Provide customer support and respond to messages.
- Send transactional emails, including order confirmations, shipping updates, account notices, and subscription notices.
- Send marketing communications where permitted by law and your preferences.
- Improve website performance, product merchandising, content, security, and fraud prevention.
- Comply with legal, tax, accounting, and regulatory obligations.
Cookies And Similar Technologies
We use cookies and similar technologies to keep the website functional, remember preferences, support checkout, analyze performance, and improve customer experience. Some third-party services may set cookies for analytics, payment, anti-fraud, or advertising measurement.
With your permission, we use Google Analytics for site analytics and Meta Pixel and Conversions API for advertising measurement. Meta receives technical information (including IP address, browser details, page URL, and cookie identifiers) and shopping events (including internal product identifiers, quantity, currency, order value, and an event identifier). Our Meta integration does not supply your name, email, phone number, payment credentials, or health questionnaire answers. Optional measurement starts only after you choose the relevant category in our cookie banner. You can withdraw consent using Cookie settings in the footer. Do Not Track and Global Privacy Control disable optional tracking. You can also adjust cookie settings through your browser. Blocking some cookies may affect account access, checkout, or site functionality.
How We Share Information
We may share personal information with service providers that help us operate the business, including payment processors, shipping providers, fulfillment partners, email providers, analytics providers, hosting providers, fraud prevention tools, customer support tools, and professional advisers.
We may disclose information if required by law, to protect rights and safety, to prevent fraud or abuse, or in connection with a business transaction such as a merger, acquisition, financing, or sale of assets.
Advertising measurement through Meta may constitute "sharing" under some privacy laws. To opt out, choose Essential only or disable Advertising measurement in Cookie settings in the footer. We also honor Global Privacy Control by keeping optional tracking off.
Data Retention
We retain personal information for as long as reasonably necessary to provide services, maintain accounts, process orders and subscriptions, resolve disputes, meet legal obligations, enforce agreements, and maintain business records.
Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No website, payment system, or internet transmission is completely secure, and we cannot guarantee absolute security.
Your Choices And Rights
Depending on your location, you may have rights to access, correct, delete, restrict, or receive a copy of certain personal information. You may also opt out of marketing emails by using the unsubscribe link in those emails.
To submit a privacy request, contact care@granver.us. We may need to verify your identity before fulfilling a request.
Children
Our website and products are not directed to children under 13. We do not knowingly collect personal information from children under 13.
International Visitors
Granver is currently designed for customers in the United States. If you access the website from outside the United States, your information may be processed in the United States or other countries where our service providers operate.
Changes To This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new "Last updated" date.
Contact
For questions about this Privacy Policy, contact care@granver.us.
Server-Side Advertising Measurement
With advertising measurement enabled, our server sends eligible shopping events to Meta as well as the browser Pixel. Confirmed purchase events are triggered by our payment provider, including if you close the success page. Matching event identifiers help Meta avoid counting the same action twice. Server events omit URL query parameters and use only the technical and shopping fields described above. An opaque, HttpOnly cookie records your advertising choice for up to 180 days. We check the saved choice before sending queued events; withdrawing consent stops future sends and cancels unsent events for that browser. It cannot recall events already transmitted or in flight. We clear queued technical identifiers after delivery, withdrawal, or permanent failure. Scheduled cleanup removes event records older than seven days and expired consent records. Automatic subscription renewals are not included in this integration.