Clear support for orders, returns, and subscriptions.

Granver currently ships to addresses within the United States. We may expand shipping availability in the future.

Orders are typically processed within 1-3 business days after payment is confirmed. Business days do not include weekends or U.S. holidays. During high-volume periods, product launches, severe weather, carrier disruptions, or inventory delays, processing may take longer. If a material delay affects your order, we will make reasonable efforts to notify you using the contact information provided at checkout.

Shipping rates and free-shipping thresholds may vary by destination. Available rates are calculated before checkout is completed and may be updated from time to time.

Standard U.S. delivery usually takes 3-7 business days after the order has shipped. Delivery dates are estimates only and are not guaranteed. Once your order is handed to the carrier, transit timing may be affected by carrier operations, weather, holidays, address issues, or other events outside Granver's control.

When your order ships, you will receive a shipping confirmation email with tracking information, when available. Tracking may take up to 48 hours to update after the carrier receives the package.

Orders containing multiple products may ship in more than one package. If this happens, you may receive separate tracking numbers.

Please make sure your shipping address is complete and accurate before placing your order. Granver is not responsible for delays, lost packages, or additional shipping costs caused by incorrect or incomplete shipping information. If you notice an address mistake after ordering, contact us as soon as possible. We will try to help before the order ships, but we cannot guarantee changes once fulfillment has started.

If your tracking shows delivery but you cannot locate the package, please check with household members, neighbors, your building office, mailroom, or local carrier first. If the package still cannot be found, contact us within 7 days of the marked delivery date. We will review the shipment and help determine the next step. Granver is not responsible for packages lost or stolen after confirmed delivery, but we will do our best to assist.

Original shipping fees are non-refundable unless the return is due to a Granver error, damaged item, defective item, or incorrect shipment. Customers are responsible for return shipping costs unless Granver confirms that the return is due to our error.

Approved refunds are issued to the original payment method. After approval or receipt of an eligible returned product, refunds typically take 5-10 business days to appear on your statement, depending on your bank or payment provider.

Shipping fees, taxes, duties, and other non-product charges are not refundable unless required by law or caused by a Granver error.

We do not offer automatic exchanges at this time. If you ordered the wrong product, contact us and we will help determine whether a return and new order is the best option.

If you purchase a subscription, it will renew automatically at the selected interval until canceled. You may manage, skip, pause, or cancel your subscription through your Granver account when account management is available, or by contacting support@granver.us.

Subscription changes or cancellations must be completed before the next order is processed. Once a subscription order has been processed, we may not be able to cancel or refund that shipment.

Canceling a subscription stops future renewals. It does not automatically refund orders that have already been processed, shipped, or delivered.

The First-Order Satisfaction Guarantee applies only to the first Granver order. Subsequent subscription refills are not eligible for refund unless the product arrives damaged, defective, incorrect, or another issue is approved by Granver.